The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

    • afraid_of_zombies@lemmy.worldEnglish
      1·
      6 months ago

      Sure. It’s all an opinion. That makes sense. Thank you for explaining how it isn’t based on logic, data, or really any methodology at all. Just people arguing chocolate or vanilla or strawberry ice cream.

      • conciselyverbose@sh.itjust.worksEnglish
        1·
        6 months ago

        Everything is an opinion. You’re making bets on future outcomes.

        That doesn’t mean that no one knows what they’re talking about.

          • conciselyverbose@sh.itjust.worksEnglish
            1·
            6 months ago

            You’re projecting the future. It fundamentally cannot be factual. It’s a guess. Some guesses (that LLMs are a deeply flawed technology) come from a place of understanding how shit works that other guesses (LLMs are magic) don’t, but the actual future impact of the tech inherently must be an opinion, regardless of how well informed it is. There is no objective truth.

            (All of this is without the fact that very little of the past is super concrete either. We know specific things happened with relatively high certainty, but why is, again, always a guess.)