At my work, they recently cleared out the lost and found and were going to trash stuff. I ended up with a clean practically new iPad. The previous owner was not contactable for over a year. He left his Apple details on and his passcode was 12345 (I kid you not). I want to unlock it from his Apple account so that I can hard reset it. What can I do here?
*Edit: So, after exploring it a bit more, I found a password list in the Passwords. Literally, the first password I put in was the correct one. Lol. It has been freed.
Right on the first part, but the iPad is likely activation locked. The previous owner will have to remove it from their devices first.
Apple customer service will likely need to be involved.
Yeah I was expecting the repair place to have a contact for that. At least here that’s fairly common.
deleted by creator
Yup. Our receipt didn’t have the SN on it so they told us to write it on the receipt and scan/send. Of course, they rejected it a dozen times.
Apple’s CS is designed to make you just give up. But, unluckily for them, I have infinite patience. Fun fact, Microsoft’s support line stops playing music after 3 hours of waiting.
Ah, that is probably what is happening on my daughters old iPad. I couldn’t figure out how to wipe it and because she didn’t use it for over a year and she forgot the passport. I’ll try to remove it from her account. Or it probably is on her moms account or something.
Yeah if you can provide apple with ownership information they can get you back into it.
The original box with the receipt helps.