To suppress the volume of complaints the automaker created a secret "Diversion Team" in Las Vegas to cancel appointments, Reuters reported.

Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners’ service appointments, source says::To suppress the volume of complaints the automaker created a secret “Diversion Team” in Las Vegas to cancel appointments, Reuters reported.

  • givesomefucks@lemmy.worldEnglish
    113·
    1 year ago

    It sounds like your talking about you put an address in gps and it gives you an accurate number.

    The article is talking about it’s version of a gas gauge, where it says X miles remaining, and that is what’s inflated.

    Trying to lie on the gps would cause more complaints as people got stranded, the fraud was lying on the “gas gauge” where it would be hard for a customer to realize they had less juice than they were being told.

    • Falmarri@lemmy.worldEnglish
      11·
      1 year ago

      The number it gives is based on ideal driving. If it says there’s 200 miles left, no one should be surprised they don’t get 200 miles when they drive 85 on the highway

      • bluetoque@lemmy.caEnglish
        34·
        1 year ago

        Except the article is saying that they purposely inflated the number it gives.

      • givesomefucks@lemmy.worldEnglish
        26·
        1 year ago

        The number it gives is based on ideal driving

        No, it should be, but it’s not. I’m not going to keep explaining it tho, you should just read the article you’re commenting on.

        Then you can email the author and explain how they’re wrong and Elon is amazing. I’m sure they’d love to hear from you.

    • MowFord@lemmy.worldEnglish
      2·
      1 year ago

      But it’s addressing the same thing, no? The number it displays is the epa range and any state of charge. I prefer to just show a percentage but either way it’s understood to be an estimate. If you want a true value just enter a destination (you can do a multi leg trip as well)

      Also this article is so vague it’s almost useless. I highly doubt this team was just straight up closing service tickets; so more than likely they trained a single team on the talking points of the display number vs real world and thus improved efficiency with service tickets. The article even admits the cars didn’t need any actual service

      I said it in another reply but it’s not unlike a phone telling you it has 12 hours remaining, but then you play a graphically intense game and it dies in 2. The margins are much smaller here but the point is still valid