I rode my eScooter to the allergist today, and I got there super snotty/puffy eyed/raspy. Did the allergy test and sure enough, I’m very allergic to basically ever grass, tree, and weed in the known world.
Allergist straight up said, “Well we knew when you got here” and I was like… guess I’m in the right place! Learned some allergies I wasn’t aware of, and got some super important advice about how to manage them. So overall a great visit.
Have you ever had a moment of seeing someone at your job and being like “Oh yeah, you’re in the right place.”
A million years ago, back when Reddit still existed, I used to hang out in the Firefox Subreddit and basically helped out with tech support there. At first, I just answered all the low-hanging fruit, but also read the answers from the more experienced folks and learned a lot from those.
And so, every so often someone at work (usually colleagues) will remark that their Firefox isn’t working as expected. At which point, I have my ten minutes of being a Firefox support professional, where I walk them through the usual troubleshooting steps and we get the issue resolved in no time.
It’s always kind of funny, because no one expects it. Like, it is a tech job, so it’s not unusual for a colleague to have deep knowledge about a technology, but with browsers, people just seem to think there isn’t much to know about them.
That’s amazing. What’s the most common issue you have encountered and how is it fixed?
To be honest, the issues are quite varied, because there’s so many webpages and extensions out there. But thankfully the solutions are pretty uniform.
Very often, all that people need is a hard refresh of the webpage they’re looking at (Ctrl+F5).
If that’s not it, then frankly these steps will resolve 95% of problems: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems
If the problem looks more fundamental, I also like to narrow it down by trying a fresh Firefox profile right away.
This gives you practically a factory-reset Firefox (except you can switch back to your old profile to get your configurations back). So, if it still occurs in the fresh profile, then something’s wrong with the OS or the Firefox installation, not with Firefox’s configuration.