In its services and repair terms and conditions, Google says it will keep devices sent in for repair if they have a non-OEM part.
  • FuglyDuck@lemmy.worldEnglish
    127·
    6 months ago

    this seems illegal.

    Assuming somebody other than google owns the phone (The individual, the carrier.) that now becomes theft.

  • Aurenkin@sh.itjust.works
    33·
    6 months ago

    This is one of the many reasons why I advise people never to buy anything directly from Google and always go through a retailer. You basically have zero recourse with Google. If a retailer screws you over you can at least charge back as a last resort but Google has your account hostage. What can you do if they just decide to pull some bullshit like this?

    • wreckedcarzz@lemmy.worldEnglish
      17·
      6 months ago

      This was the straw that broke yada yada, and why I moved my data out of G a few years ago. If I pulled a cb and they axed my account, I’d lose some gift card info in gPay (that I have backed up in bitwarden), some YT uploads, and the general account, but nothing of value.

      But most people aren’t in my situation, unfortunately.

  • brbposting@sh.itjust.works
    32·
    6 months ago

    This behavior isn’t unique to Google either; Samsung and Apple also engage in similar anti-consumer conduct. For example, in the report about Samsung mentioned earlier, it was found that Samsung requires independent repair stores to disassemble a customer’s product if it has a non-OEM part.

    wat

    Give me a break OEMs wtf

  • jordanlund@lemmy.world
    8·
    6 months ago

    I can’t see anyone using non-OEM parts sending their device back to Google, they’ll just use their shady local fix it shop.

    • Farid@startrek.website
      10·
      6 months ago

      I think you got downvoted because the way you said it implies that all 3rd party repair shops are shady. But it’s true, that the vast majority of repair shops are shady in places that I have lived.