I just left a building with 4.5 stars on Google that was an absolute horrific nightmare. Somehow they had gamed the system so that all the recent very negative reviews got mostly taken down or hidden. Do NOT trust Google reviews if you have any inkling the place is sketchy. (I did but the reviews and price were good)

Those are shit though, on average. Only the very upset respond. You’re going to have to figure out a way to make the satisfied show up.