About half a million customers of the Australian fund UniSuper were locked out of their accounts for a week
  • MrNesser@lemmy.worldEnglish
    22·
    7 months ago

    Now I’m wondering if they can recover this from a backup or archive OR if that’s going to be an awkward call to their insurance company.

    • breakingcups@lemmy.worldEnglish
      63·
      7 months ago

      Well, if you bothered reading into the second paragraph, you’d have more info:

      UniSuper had a backup account with another cloud provider, and service was restored May 2.

      So Google doesn’t keep (unpaid) backups for it’s clients, and the ones UniSuper paid for were deleted along with everything else.

    • Rhaedas@fedia.io
      10·
      7 months ago

      Or a panicked call from their insurance company. “You have a backup, right???”

    • TachyonTele@lemm.eeEnglish
      9·
      7 months ago

      It was restored a week ago. All it did was prevent people from logging into their accounts for a few days.

      • halcyoncmdr@lemmy.worldEnglish
        49·
        7 months ago

        Only because they restored from a separate backup with a different provider, not Google restoring a backup.

    • pHr34kY@lemmy.worldEnglish
      5·
      7 months ago

      They’re already back online, and they managed to do it without missing a pension payment.

    • modus@lemmy.worldEnglish
      2·
      7 months ago

      From the article, “UniSuper had a backup account with another cloud provider, and service was restored May 2.”