My take on this is no they don’t. As long as they are truthful they only report on the quality of the product and prevent many people of spending a lot of money from losing it by buying something that doesn’t work.
If your product is shit your company does not deserve to be shielded from the backlash, this is the core of (classic) capitalism after all.
People with jobs.
I have one, still don’t care about the company or bad reviews about it when they deserve it.
I also care that whatever company I work for moves to take corrective action as well. This isn’t at all difficult to think through.