I recently acquired a second hand DS216j with 6TB (SHR1 so only 3TB is usable). I moved all my Google Photos images and videos onto it, but now when I access it through QuickConnect it loads them really slow, the videos are constantly buffering and when they load they have a messed up framerate (really jittery). I have a 500 fibre connection and the station is connected to the router through an ethernet cable. Any idea how I could possibly fix this? Thanks

  • pete
    2•11 months ago

    500 fibre connection means it is a 500mbit internet uplink?
    Have you checked whether the ethernet cable you’re connecing the DS216j to your router is a “Cat5e” cable. If it is a “Cat5” you would be limiting and thus bottlenecking your bandwidth to 100mbit max.

      • pete
        1•11 months ago

        M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps

        So, while viewing media from outside your local netwwork, i.e. via Synology QuickConnect, you’re limited to 52mbit speed.
        If you’re self-hosting upload speed matters alot unfortunately. You will surely need something that buffers / transcodes your media for viewing from the internet.

        • CoachDomOP
          1•11 months ago

          So you reckon it’s my connection is bottlenecking the whole operation?

          EDIT: I noticed when I’m on my home network, there is no issue with the videos being slow. So it is the connection most likely. Ergo, nothing I can improve unless I upgrade my contract?

          • pete
            1•11 months ago

            I would not upgrade the contract, even if you go beyond your 50mbit UPLOAD speed you won’t be sure that no buffering and hence drop in streaming will happen. Note you have a “500Mb Broadband” contract but the upload is limited to 50Mb. Asymmetric bandwidth is typical for “consumer” internet you mostly consume/download - contrary to “hosting” internet uplinks which typically are symmetric and very pricey since you are typically hosting/uploading.

            You need specialised software to make sure you can transmit big, uncompressed real-time data (which video basically is) over the internet. It’s basically what Youtube does for its users.
            It hosts arbitrary uncompressed video data you upload to it (this is your NAS - which you have now) and then displays that data to users on the web in a compressed, streaming fashion (this is what streaming software would handle - which you do not have yet).

            In your scenario issues will arise, naturally.

            • CoachDomOP
              1•11 months ago

              I noticed that there is one scenario that I get good load times + video with proper framerate: laptop connected to the same network. If it’s on my phone, no matter if it’s the same network, 5G or external network - videos are always choppy…

    • CoachDomOP
      1•11 months ago

      I checked it - it’s Cat 5e