Well, fuck you, Cooler Master.

As soon as I turned my VPN off I was able to successfully send my RMA request.

  • Greg Clarke@lemmy.caEnglish
    16·
    1 个月前

    It’s likely bad actors causing your VPN’s public IP address to get flagged. Next time change the exit point.

    • Limonene@lemmy.world
      18·
      1 个月前

      That’s no excuse. An RMA form is something that all their customers are entitled to use. If anyone finds their IP address blocked, even a VPN IP address, then their warranty claim has effectively been blocked for an invalid reason.

      The company has failed their warranty obligations.

      • refalo@programming.dev
        16·
        1 个月前

        I think if hosting an RMA form requires paying for 500x more bandwidth than it’s supposed to just because it’s being hammered by bots on VPNs, and this was your company, you’d block them too.

        • Limonene@lemmy.world
          6·
          1 个月前

          No, I would rate-limit them. OP is getting a non-rate-limited block. If OP has an ISP problem where they can’t access the site, this VPN may be their only option.

          I think catloaf’s idea is good, but no tech company accepts RMA requests by paper mail.

          • refalo@programming.dev
            2·
            1 个月前

            I think it depends on where the bottleneck is, and what they’re actually trying to prevent, as to whether or not rate-limiting would actually help anything.

            If they are blocking source IP addresses explicitly, it could be for a more specific concern we’re not aware of, like trying to limit the amount of email “spam” that would be sent out from automated requests. A rate-limit wouldn’t fix that issue, only slow it down.

            We’re all also assuming any of this is even intentional on their or anyone’s part.

        • acockworkorange@mander.xyz
          3·
          1 个月前

          I don’t think this holds in court. “I breached my contract with the plaintiff because other actors inconvenience me.”

          • refalo@programming.dev
            3·
            1 个月前

            I think you assume that there is even a contract, and that if it did exist, it wouldn’t allow this.

            Going to court for this would also cost way more than the product is worth.

        • Limonene@lemmy.world
          4·
          1 个月前

          I don’t use VPNs, but plenty of sites using datadome.co will arbitrarily block me at my residential ISP. datadome.co will first ask you to complete a captcha, and upon your success, you are immediately blocked with no recourse. Here’s a typical screenshot: (not mine)

          The “contact support” link opens a contact form that goes to a black hole. I’ve filled out dozens, and never gotten a response.

  • Zachariah@lemmy.world
    15·
    1 个月前

    Won’t an RMA lead to them knowing your physical address anyway? Not sure you can stay private and get replacement gear.