Comcast and other ISPs have annoyed customers for many years by advertising low prices and then charging much bigger monthly bills by tacking on a variety of fees. While some of these fees are related to government-issued requirements and others are not, poorly trained customer service reps have been known to falsely tell customers that fees created by Comcast are mandated by the government.

Poorly trained or trained to do exactly what they’re doing?

Curious if any Comcast customer may share the experience, i.e. the difference between advertised cost and actual out of the pocket cost?