• TheMauveAvenger@lemmy.world
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        11 months ago

        I hate talking to customer support more than most but this would be solved almost immediately if you just called. The only thing mildly infuriating here is your own obstinance.

        • ѕєχυαℓ ρσℓутσρє@lemmy.sdf.orgOP
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          11 months ago

          Right. Never mind that it’s a company whose whole deal is handling finance and it fails to do basic shit like this. It’s my fault that I don’t wanna waste half an hour talking to call center employees who will keep mindlessly repeating bullshit.

          Also, just checked.

          Customer Service Hours

          6:00 AM PT to 6:00 PM PT Monday through Sunday

          • ArtificialLink@yall.theatl.social
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            11 months ago

            Bugs happen man. Software and technology is not perfect. Sometimes it requires human intervention like customer support. I understand. It’s frustrating that they have business hours. But would you rather deal with some random dude who can’t actually do anything for you because they’re so limited? Cuz that’s what a lot of 24-hour customer service lines are. It Is just some person who is just there to placate you and escalate your problem to someone who can actually do something about it. Or would you rather just wait? I mean you actually said

            I guess it’ll work after a while.

            Which seems pretty obvious Indication that you don’t have a problem waiting to resolve this even though you want it resolved now.

          • Setarkus@feddit.de
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            11 months ago

            Never mind that it’s a company whose whole deal is handling finance and it fails to do basic shit like this

            So bugs aren’t allowed to happen as it’s related to finance, which is this company’s main area, because otherwise they’re incapable of handling these matters?

              • thepixelfox@kbin.social
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                11 months ago

                I worked for them a few years ago.
                Try using a browser, if that doesn’t work, clear the cache and cookies and try again. If it still doesn’t work, try a different browser (the one they’d usually recommend was Firefox). If that doesn’t work, customer service should be able to remove it for you.

                The system is dumb, the security system is automated and did weird shit at times. One of the error codes in the document we had was labelled as ‘WTF happened?’
                So yeah. PayPal are kinda wang sometimes.

              • Setarkus@feddit.de
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                11 months ago

                Well, that’s certainly an interesting perspective you got there. Can’t really agree fully but to each their own I guess.
                Best of luck getting this resolved

            • GoldELox
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              11 months ago

              just certain that there are many reasons someone wouldn’t want to call a service centre, and being shitty to someone ain’t gonna help

              or is saying ‘ain’t’ too incorrect for you fuck wit.