• RalphFurley@lemmy.world
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    1 year ago

    I ordered Chipotle for delivery and I got the wrong order. I don’t eat meat so it’s not like I could just say whelp, I’m eating this chicken today I guess.

    The only way to report an issue is to chat with their bot. And it is hell. I finally got a voucher for a free entree but what about the delivery fee and the tip back? Impossible.

    I felt like Sisyphus.

    I waited for the transaction to post and disputed the charge on my card and it credited me back.

    There’s so many if-and-or-else scenarios that no amount of scraping the world’s libraries is AI today able to sort out these scenarios.

    • realitista@lemm.ee
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      1 year ago

      Yes these kind of transactions really need to be hand coded to be handled well. LLM’s are very poorly suited to this kind of thing (though I doubt you were dealing with an LLM at Chipotle just yet).