- cross-posted to:
- plex@lemmy.ca
- cross-posted to:
- plex@lemmy.ca
cross-posted from: https://poptalk.scrubbles.tech/post/2333639
I was just forwarded this someone in my household who watches our server. That’s it folks. I’ve been a hold out for a long time, but this is honestly it.
They want me to pay to stream content that I bought from my hardware transcoded also on my hardware.
I’ll say it. As of today, I say Plex is dead. Luckily I’ve been setting up Jellyfin, I guess it’s time to make it production ready.
Edit: I have a Plex Pass. More comments saying “Just buy a plex pass” are seriously not getting it. I have a Plex Pass and my users are still getting this.
And for the thousandth person who wants to say the same things to me:
- YES I know I’m unaffected as a Plex Pass owner.
- My users were immediately angry at it, which made me angry. Our users don’t understand what plex pass is, and they shouldn’t have to, that’s why I had it. The fact that they were pinged even though it should have kept working is horribly sloppy
- Plex is still removing functionality. I don’t care that “People should pay their fair share”. If Plex wants to put every new feature behind a paywall, that’s completely okay. They are removing functionality.
- “But they have cloud costs”. Remote streaming is negligible to them. It’s a dynamic DNS service. Plex client logs in, asks where server is, plex cloud responds with the IP and port of where server is located. That’s it.
- “Good luck finding another remote streaming” - Again, Plex just opens up an IP and port. Jellyfin also just opens up an IP and port (Hold on jellyfin folks I know, security, that’s a separate conversation). All “remote streaming” is is their dynamic dns. Literal pennies to them. Know what actually is costing them money? Hosting all of that ad-supported “free” content that they’re probably losing money on.
In short, I don’t care how you justify it. Plex is doing something shitty. They’re removing functionality that has been free for years. I’m not responding to any more of your comments repeating the same arguments over and over.
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I never got the idea of selfhosting but paying (except for enterprise-grade support or donations) anyway.
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I run into you again! This time I get to wholeheartedly agree with you! You are spot on and nailed it.
I use Plex for exactly the reasons you said because when I set it up I didn’t know anything about self hosting a media server and I wanted to share with family in other locations. I keep it because it’s so easy for my older, less tech savvy family members to access so I don’t have to be their support person for it.
I’d consider Jellyfin if the end user access was more plug and play.
The biggest thing about this is I don’t get why OP is so annoyed. If you have a Plex Pass you’re not impacted, you can still share and your users can still access your library for free, they can’t share with you without a Plex Pass but who cares.
I’d consider Jellyfin if the end user access was more plug and play.
It’s about as plug and play as any other website. They just open the app, type in the URL, and log in with their credentials and…that’s it.
What about combining sources? Because in plex I can search all libraries. Mine or external.
After setting up an elaborate VPN scheme
No such scheme required
So you’re telling people to expose Jellyfin to the internet?
Jellyfin or Plex, needs to be done if you want remote connections without a VPN
I’m not telling anyone what to do, I’m just saying the VPN is not necessary. Mine is exposed.
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I’d consider Jellyfin if the end user access was more plug and play.
Honestly if it could support multi-server login cleanly, that would be the trick right there.
That said, haven’t had any issues, but I did have to help family set it up the first time.
I LOVE Jellyfin but can only imagine the amount of work I’d have to do if I tried to get my parents and in-laws successfully using it. We all just split the cost of lifetime Plex pass the last time it was on sale.
can only imagine the amount of work I’d have to do
Insert url. Insert login credentials.
I see you know as much about Jellyfin as you do about my in-laws.
I’m sure he doesn’t know your family as well as you do, but as for jellyfin, that’s exactly what you do, open it in a browser and stream, I don’t understand what’s your objection to that
The giant unsecured barn door that is the Jellyfin backend
@MaggiWuerze@feddit.org nailed it. Jellyfin has security issues. It’s better than it used to be, but it’s still bad.
What’s a url?
Do you mean the Facebook thing? I tried to Google the internet from the Facebooks and it didn’t work. I called Comcast and I told them the problem and now I have 400 TV channels. They took your computer box, said it was bad for security. Something about shredding it. Anyway, can you get the internet to Google for me?
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You know all the certs and security and port stuff you need to do? Plex does that. You just download the app, point it at your folders with media, and you’re all set both at your home and beyond it.
I am just gonna read your comment until here, Plex does shit if you are CGNATED, and as it is 2025 I suppose most users are, I still needed to expose through IPv6 with a reverse proxy, using a VPS or a VPN to access my Plex Server, so yeah, Plex hasn’t helped me at all since many years ago with the noob friendly approach they have.
EDIT: Oh and their relay feature is garbage, even for Plex Pass users, and I happen to be a lifetime one.
Downvote without explanation. Nice!
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I assume they replied to you after someone downvoted you but before all the upvotes.
That was indeed the case. I suppose the comment didn’t contribute much.
Just tired of seeing perfectly solid comments being downvoted with no reason provided 🤷
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Any time you rely on another company to handle your data, you are beholden to their whims, end of story. Don’t like what they’re doing? Too bad. Give up the convenience and host it yourself, or continue to be a slave to their corporate interests.
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Been slowly chipping away at those for the last decade (could have gone way faster but I’m lazy), and I’m almost completely google-free. I dont use any microsoft products at home (work forces me to), and Apple can eat my ass. My phone is a completely de-googled GrapheneOS device (I don’t have an issue relying on companies for hardware, just software), and hopefully in the future a Liberux or Pinephone linux phone.
I self-host my own movies, music, and cloud storage. I also host my own chat service for friends and family, built on top of XMPP. The services i do use are generally very privacy respecting like Signal for people outside of my social sphere, or freedom respecting like Lemmy (mostly weaned off of reddit).
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Ahh there it is, I knew you’d do that.
I abide by my own lectures, I am actively putting effort into it and am 99% of the way there, which is 100% more than you.
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Or Lemmy
Outside of portforwarding plex ports on your router though? But yeah plex does provide a service and it is asinine the pushback this is getting.
Completely agree, and I think it’s fair for them to make it a paid feature. It’s kind of like using wireguard yourself to create a whole network vs Tailscale.
For a good while, Plex was the only game in town that did the job well, and they put the transcoding feature behind the paywall.
Given it wasn’t that expensive for a lifetime pass a number of years ago (I remember it was cheaper than a game anyway) and they still seemed relatively user-centric at the time, many people like me felt like they were supporting developers building something that was useful to us.
I still run my Plex server since it’s not really costing me not to, but I’ve been running Jellyfin too for a little while and it more or less can do the same job these days
Yup, for the time it was worth it. I got about 7 years out of my “lifetime” plex pass, and I got it on sale. All in all, I won’t say the money was wasted.
It’s 100% a waste if anyone pays for that BS monthly streaming fee though.
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Yeah, they’re just bitching. Pretty funny imo
I put my chips (£100) on Emby.
I haven’t regretted my purchase. I can’t sell anyone on much either, because Emby does all the same as other services, except they’ve kept adding features while Plex kept doing the Google thing and taking them away. CPU transcoding is free I believe, as is remote streaming up to 10 devices for each user… Idk I paid pretty early on, but lifetime license is where it’s at. Subscriptions just open your asshole for greedy CEOs to fuck you. Best to keep subscriptions voluntary, like donating on Github or Patreon
Emby was borne out of classic workplace toxicity, in that Jellyfin was becoming too corporate so a couple devs forked off to keep it clean.
I think you have that backwards. Jellyfin is a fork of emby
Yeah; Emby was originally called MediaBrowser and was a free open source project. ‘MediaBrowsers’ developers decided to move to a closed source paid model to establish some more consistent income and support the dedicated developers they have. Thus Emby was born.
Some users were really unhappy with this decision and forked MediaBrowsers last release to create Jellyfin. Their development has been quite a bit slower, but they’ve made some significant strides in recent years. It’s a more and more attractive option.
One of my biggest reasons for sticking with Emby (besides already having a lifetime premier license) is the dedicated clients available on more platforms. Xbone is my primary streaming device, besides android: Emby has a dedicated xbox client you can install that will take full advantage of the the hardware(more content direct plays, HEVC video for example), where as Jellyfin you’ve gotta use the web browser which is cumbersome and forces the server to transcode media a lot more.
Indeed I did, I removed my speculative comments…
I’m pretty happy with Emby, which also lets me easily do remote streaming.
In the case of plex, it’s not 100% selfhosted. There’s a dependence on plexs public infrastructure for user management/authentication. They also help bypass NAT by proxying connections through their servers so you don’t have to setup port forwarding and can even easily escape double NAT situations.
I can understand paying for that convenience, but cost keeps rising while previously free features continue to get locked behind paywalls.
Tbh, having users required to authenticate with plex.tv was enough for me to look elsewhere. The biggest reason to self host for me is to remove dependency on public services.
The central user management is not a feature, it’s a hook to force people to pay for self-hosted software.
Can’t say I disagree.
100% my experience as well. The external authentication requirement is what made my choose Jellyfin a couple years ago.
With Plex, you’re getting the easy ability to grant access to users. You get a single pane that can search across multiple Plex instances, and NAT traversal/port forwarding. Jellyfin makes you figure that out yourself.
It’s not exactly difficult if you use Tailscale or really any VPN. So I really don’t see the value for the cost; if you’re even considering self hosting a Plex server/instance, there’s a list of basic knowledge you should have or learn (like what you mentioned).
Its not difficult for technical people like you or me, but my friend who just wants to watch their favorite show on my Plex on their TV won’t know how to traffic engineer the traffic over a Tailscale network to my network. My mom won’t be installing Tailscale on her laptop and phone.
I’m also not particularly happy with giving a bunch of people VPB access to my setup. Or other potential complications that come with that setup.
I know enough to be able to lock it down, but I dont want the hassle. And other people will want it less.
As long as the technical person does all of the setup on their end, the non technical person only has to enter a domain and port in their jellyfin client.
If you want to be on the hook for all IT requests from folks you share with, this is a fine approach. There are people out there who honestly don’t have a problem with that and more power to them. I doubt they are the majority, and a lot of selfhosters completely ignore this aspect of software. There is a reason non-free services exist beyond just “capitalism bad.” I mean, capitalism indeed bad, but your time is worth something.
I guess I haven’t noticed that. The non technically literate folk I know use smart TVs, or can download Jellyfin from an app store. Then they just use the URL when the app asks for it.
There’s no other configuring to do on their end.
They also need to run a VPN client.
Because you’re not putting bare jellyfin on the internet, right? You shouldn’t be doing that for most services in the first place, but doubly so for something that has a bunch of APIs that require no authentication: https://github.com/jellyfin/jellyfin/issues/5415
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I paid for a lifetime license years ago which is significantly cheaper than that.
I will say, I really want someone* to make a Jellyfin aggregator so you can use multiple servers at once.
*Not me.
When they monitor what you watch and who you share it with, it’s enshittified. Fuck Plex. I used to be a lifetime drum thumper. Stopped a few years ago.
Plex doesn’t care about you, your comfort, ease. It wants your money and it wants to monitor and control what you do with your own data.
Fuck. That.
Take HomeAssistant for example: you’re free to use it self-hosted, but as soon as you want to expose it securely through the Internet, there’s need for infrastructure that has costs, both in materials and labor. In HomeAssistant’s case, it’s NabuCasa that does it, and costs money, and helps fund the work of HomeAssistant’s developers.
Having things free (libre) and open source is a blessing, but we have become used, entitled, even spoiled, to enjoy the work of very specialized people for free. That’s not always feasible.
Another example, Zabbix, is totally open source and free, they only charge for support and training if you ask for them. It has worked for them for many years, but if they start to struggle with funding, I’d understand if they charged for it.
Home Assistant doesn’t require to pay for anything at any point in time for any reason. If you want to expose your instance to the web, they have all the documents on how to do it yourself. There’s absolutely nothing “hidden” behind a paywall. The only reason to say is if you want Nabu Casa to handle exposing your instance to the internet and various cloud services like Google Assistant/Alexa. The reason to pay Nabu Casa is if you don’t have the technical know how (or lazy like me) and to help fund Home Assistant (which I want).
That’s all to say that Plex and Home Assistant are not similar in their pay scheme. It’d be more akin if Jellyfin started charging users to allow a one click way to stream outside the home with no obligation to.
Seems like it was only a matter of time.
20% more will jump to Jellyfin. The other 80% will entrench and talk even more about how great Plex is. I mean Jesus, $250 to watch pirated movies. lol wtf It’s also fucking wild to me that people are defending a monetization model that is on self hosted hardware. Like, I gotta pay for my server and then a license to avoid buying DVDs. Fuck it, at this point just buy the fucking movie.
Ya’ll are brain dead. Plex loves you tho.
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This place sucks at times as it becomes clear it’s just an echo chamber that we used to call the Donald for.
My users don’t like the UI of Jellyfin as it isn’t as polished as Plex. I do this for my users and although it costs me money, it does save them a whole lot more money and means they’re taken out of some capitalist systems which should be the goal no?
I also have the cost of a VPN too.
Edit: The comment I replied to was on -6 upvotes at the time of posting.
My users don’t like the UI of Jellyfin as it isn’t as polished as Plex.
The UIs are nearly identical, though.
Not in the slightest.
On iOS for instance there is a weird thing where it has a set of Ui controls and then if you double tap the screen it turns to the iPhone default Ui controls.
This.
I just set up Plex for my mom on her bargain bin cheapo android TV. It had the plex app right there and it’ll play without transcoding.
Can’t do that with Jellyfin.
No other solution exists that is as easy as Plex and as secure as Plex.
Entrenchment. This is a profoundly absurd statement.
I paid like $100 for a lifetime Plex Pass like 10 years ago.
You paid $100 to access software hosted on your own devices. That’s wonderful you think that’s a great idea. I’m sure the Plex devs love you and would kiss you right on the mouth.
They sign in and they can stream from everyones libraries. No VPNs needed, no other hoops.
Because you’re vendor locked in… lol.
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I paid $100 to play Forza Horizon on my own device too - should that have been free?
This is a complete false equivalence and I feel that you know that. The idea of a console is to expand it by buying new games. That’s not unexpected.
Your entire argument seems to be that software should be free
I am a software developer. The argument isn’t that software should be free. The argument is that this is an exceptionally poor business model and as a developer I’m disgusted that people are defending it. The VC which owns Plex and other VCs will use this “logic” that you have to move the goal posts further, and further, and further, and further until there’s no such thing as free software anymore. And I think that’s fucked up.
At the end of the day you’re paying twice to avoid buying IP. Just fucking buy the IP if you’re going to be stupid. Movies are like $12. At $250 you’re paying $2.10/mo in addition to your hosting costs.
Just go buy 20 movies for the same price. It’s so dumb.
Yup, read through this thread and it becomes clearer and clearer. and trust me, I’ve been a long time hold out, I’ve been through this many times - but this is the first time I’ve seen functionality removed from Plex to be put behind a paywall. And doing a price hike at the same time. Absolutely shitty. I’ve already migrated off.
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Why would they need to connect to a VPN every time they connect to Jellyfin?
Jellyfin has some security issues that, depending on who you ask, are either critical vulnerabilities that make it completely unsafe to expose to the Internet or largely unconcerning for regular users.
I’m not overly concerned about my instance running behind a reverse proxy. Perhaps I am just naive…
Honestly yeah. The Jellyfin Backend is basically unauthenticated for a large part, allowing anyone to map and stream your content as soon as they guessed the ids, which isn’t that hard, since they are based on the paths on your device. So if your movie sits in /mnt/media/movies/the_bee_movie that is pretty esay to guess and calculate the id from, allowing anyone to stream that content from your server
And apart from an undesirable bandwidth usage resulting from someone guessing their way to my file structure, how can this be used to compromise my server?
if you reverse proxy (w/ proper headers etc.) into a VPN this isn’t an issue
you will absolutely lose a bunch of them
I always see this and I have to ask: why do you care?
They likely aren’t paid customers of yours, if they don’t follow your rules and the software you like to use, then they are free to use any other method of consuming media.
VPN
Have to agree with the other comment that asks why do you need to use a vpn. Fax
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Sorry, I wasn’t clear. When I said “why do you care?”, I didn’t mean YOU specifically with OPs potential problem of losing users.
I meant why do people in general, who self-host software for friends/family, care if their friends/family stop using the software.
E.g. I have friends on Plex, but for whatever reason, I decide I want to move to Jellyfin. My friends stop streaming my media because they dont like jellyfin for whatever their own reasons may be. I personally wouldn’t care about losing them as “users”, because it’s not like they are paying customers. I let them access my instance for free, if they aren’t bothered enough to use it, then thats on them, not me to cater to their needs by keeping Plex around.
Hope that cleared up my meaning. I wasn’t attacking you for caring with your original response.
p.s. you are at risk by hosting Plex too, just in different ways. Plex still requires your server is open to the internet, right? Even if only Plex’s servers can access it, who’s to say Plex themselves don’t get hacked. Always a risk/reward type deal with hosting software, in my opinion, either are fine to expose.
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I dunno man, I don’t care much, when Plex gets shitty enough I’ll jump. But paying for the ongoing maintenance of software isn’t some evil thing, even if I self host it.
Trying to monetize the piracy of your users. That’s a bold business strategy.
Look, I know a lot of people could be using the sharing feature to share material that is in the public domain or that they own the copyright to, but let’s be honest: most of that sharing would be considered an “unlicensed public performance” by the MAFIAA.
They sold to private equity a couple years back. The enshittification started that day.
They took VC funding (which is also bad), selling to private equity is very different (they strip mine businesses).
to monetize the piracy of your users
that’s generally what gets sites and services in ‘trouble’
Trying to monetize the piracy of your users. That’s a bold business strategy.
Some time ago, never mind how long precisely, Plex were trying to legitimise themselves, by adding streaming from official sources, etc.
I would be curious if this is meant to be a deterrent, or just to look like one by making piracy expensive, so they can eat their cake and have it too.
It’s not that expensive. You can buy a lifetime pass for like $70 when it goes on sale. That’s like half the price I pay to Comcast each month for my internet.
Not anymore. They changed the prices and discounts by quite a bit.
not a plex user but someone buried the lede here… to me, this is the neon sign that screams GTFO:
we noticed that you’ve accessed libraries in the past
what business of yours is it to notice my private comings and goings?! what other actionable intel do y’all keep in your logs?! bye!
Guess it’s time to start using jellyfin and contributing
Oh no a paid, proprietary, piece of shit software does something shitty. Who could’ve ever saw this coming?!
I’ve said it for years anytime anyone mentioned running a Plex server. As soon as you install that on your server or your homelab it’s no longer your server. Proprietary software is malware
Exhibit #46,853 for why freeware will inevitably fall out from under your feet and why you should exclusively use FOSS wherever possible.
Preach, brother! Preach!
YES JELLYFIN! Thank you Plex for enshitifying!
And how are you doing remote streaming from friends with Jellyfin?
I’m not personally. I’d run a VPN for others to connect in. Apparently a lot of folks just expose it to the internet and then enforce logins.
Using a VPN would be local streaming with Plex, too. The new rules wouldn’t apply then.
I’m no expert but I was never able to connect to Plex if the host was running a VPN which caused me a ton of issues until I figured out split tunneling.
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Gross
I’m doing it with a jellyfin client to my friend’s jellyfin server.
My mom streams mine across an ocean.
I was forcing VPN for a couple years but I’ve just recently started allowlisting client IPs instead. Not as good but definitely easier.
The same way you’d set up remote plex.
Plex will have some cost associated with remote streaming, so I don’t see any issue with them charging for that.
If people don’t want to pay then they should just set it up themselves, like they would have to do with jellyfin anyways.
No it’s not the same as with Plex because they have their own security solution and authentication servers. With Jellyfin that’s completely on you to figure out and doing it wrong (exposing open ports to the open internet) can have terrible consequences.
I do agree that it’s not a huge deal to buy a lifetime Plex Pass as a server owner though. I’ve had my issues with Plex over the last decade but it’s a hell of a lot more polished than the competition and it’s extremely easy to share with all my friends and family who don’t know shit about computers or other tech related subjects.
@ifItWasUpToMe @ripcord I’m not sure if I’m understanding. What costs are there to plex remote streaming? The streaming aspect is coming directly from my plex server public IP. I know there is some option that proxies the traffic through their servers but this isn’t enabled by default.
Mainly STUN and TURN servers to allow NAT traversal without having to configure port forwarding and leave your server exposed to the internet.
It’ll use those servers to setup a peer-to-peer connection which at that point you are streaming directly to clients.
If you want to setup a VPN for your users, or open/forward public ports to your server then you do not need to pay.
Do you have a source for this claim that the new pricing scheme only applies to the Plex Relays? As far as I can tell it applies to anything they consider “remote access”, regardless of whether it goes through their servers or not.
I don’t have a source but if you setup a VPN to your home there’s no way plex could know that you aren’t actually home. So as long as local streaming works, then streaming over VPN would work as well.
Similar thing with port forwarding on your router, except it’s much worse for security.
Be that as it may, the Plex official guide for setting up “remote streaming” walks you through port forwarding. That implies that when they say remote streaming, they mean port forwarding by default. I then had to go digging to find mention of the Relay service which seems to be a fallback. (Apparently it isn’t even supported by all clients)
Surely if they meant they’d start charging for Relays they’d mention that explicitly, and not use the term “remote streaming”?
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The Plex Relay is enabled by default and is used anytime people can’t directly connect to your server like if your port forwarding is screwed up.
Tailscale.
you can add 3 friends on the free tier of tailscale. might work for some people but others might have to pay for tailscale.
does anyone know is it possible to get around issue by running headscale yourself? can you add as many friends as you like then? maybe something like netbird might be a better option since its fully self hosted?
Its a lot simpler then that. Dont add them to your tailscale account. Each user should have there own tailscale account. Then you just send them a link to share your machine (your server) with their tailnet. Then all of there devices they have added on their account can access your server.
Bonus: send them referrals and you get your device limit increased when they make a account. Which all they have to do is sign in with their google or apple account.
Reverse proxy + fail2ban
Quickly now, make jellyfin better!
“On 21 May 2008, XBMC developer Elan Feingold forked the source code of XBMC and started a new project called Plex”
GPL v2 source.
They’ve long been suspected of being greedy lil GPL violaters.
The more users on Jellyfin the better shot it has at getting more developer attention and users willing to contribute financially even if just occasional one off donation. How it goes with any open source application. More users, more developer interest, more feedback from users, subset of users willing to financially support the project
I’ve only ever used jellyfin and have no complaints.
I avoided plex and went with jellyfill because it’s free/libre software.
I don’t use Plex. I have never used Plex. But based on the one time I tried, this doesn’t surprise me even a little bit.
Years ago I installed it on my NAS, it was a one click download package. I installed it and hit the button to set it up. And then it prompted me to make a cloud account.
Why do I need a cloud account? I am logging into my local server and I am not sharing anything with anybody nor am I subscribing to any cloud services. I have no need of a cloud account. But, the way they built the thing, you need a cloud account to log into your local system.
I did not create a cloud account. I uninstalled it. I concluded that a company that claims to care about user privacy, but requires cloud integration in an area that absolutely does not require cloud anything, does not actually give a shit about privacy. I Googled and found that the requirement for a cloud account was, at the time, a fairly new thing. Lots of people didn’t like it. I concluded that this company was beginning to enshittify, although this was years ago and none of us had heard that word yet. But either way, it was obvious that the company was moving in a not customer-friendly direction and I did not want to be along for the ride.
My choice has been proven right several times over the years since. And yes, every time they remove a feature, or make some other customer unfriendly decision, I retell this story.
The moral here is that a company either cares about its customers or it doesn’t, and it’s usually pretty easy to tell which one fairly quickly. When one bad decision is made, and not corrected, others will follow.
Synology is the latest example of that. For anyone not paying attention, they have recently announced that their 2025 series units will only work with Synology branded hard drives, which are of course more expensive than standard Seagate or Western Digital drives (which work just fine). But if you look, the bread crumbs are there and form a trail. Over the last few years they have removed features, for example the device is no longer can decode h.265 surveillance video, and the units will no longer display SMART data for ‘unsupported’ drives. I say no longer because they used to, but an update changed that so they no longer do.
Bottom line though is don’t do business with companies that don’t respect you.
Dropped this for jellyfin years ago
I got the same email.
I haven’t had plex installed for over 7 years, and I’ve NEVER used the shared libraries feature.
We noticed that you’ve accessed libraries from friends and family in the past
They’ve apparently noticed activity that’s never occurred.
Others in another thread are trying to convince me that the email is wrong, that my Plex Pass should mean everyone gets to stream for free. The email, however, kinda indicates otherwise. So who knows what’s going on over there, but either way - I’m done
The email you posted specifically says if you have PLEX Pass users can stream for free.
Per the email text and Plex’s policy, they are correct - only Server Owners need the Pass.
That said I moved to Jellyfin months ago when they announced it.
Except I have a pass and my users are still getting the email. So either they’re incompetent sending out the emails, they are trying to trick my users into thinking they need to pay, or they’re lying and they will need to pay eventually… All of those reasons tell me it’s time to stop using Plex.
Only the server owner needs a plex pass, it says that in the email.
I don’t quite understand your confusion, they sent the email to everyone with an account. The email indicates clearly that if a server owner has a Plex pass, the users do not need it. The email is not “wrong”.
Instead of taking a minute to just read the entire email, they decided to go immediately to the internet to complain. Then when people explained to them multiple times what is going on they decided to argue with them instead of ya know reading the email. The internet is alive and well.
My users are upset, and that makes me upset. I’ve been fielding calls and messages from them for the last hour where they’re worried they have to start paying. So yeah, I don’t really care that it doesn’t apply to them, Plex sent an email that to the average user looks like they need to start paying. That was a shitty move on their part.
They could have done a banner on each client if they connected to a non-plex pass server and said “Hey starting in a few days, this won’t be free”, and left plex pass ones alone. They could have narrowed the emails down to “If you’ve connected to a free server in the last year”. It appears that they just blasted it out. I know for a fact that one of the accounts has never connected to a free server.e
And all of that is ignoring that it was free for a decade already, so why is it suddenly a “premium” service. So yeah, they bungled the entire situation, and I’m out.
Your users are upset? Either they’re damn entitled, or you’re charging them like one of those “streaming” services.
Who gets upset with an email when it clearly states what’s going on regarding the Plex Pass.
Funny to hear all the complaining from people about Plex. I’ve been using it for years and bought a lifetime pass years ago because I wanted to support them. If you’ve been using it for so long and loved it, I question why you never bought a pass?
Your users shouldn’t be upset because nothing has changed for them. It shouldn’t be the end of the world to tell your users that nothing has changed. None of my users have reached out.
I’ll agree that they should have only sent it to affected users.
Your users might be more upset that you’re pulling the plug and will require technically involved setups such as tailscale for Jellyfin. Gotta pick your battles.
You shouldn’t blame Plex for your or your users illiteracy
I thought illiterate user friendliness was plex’s number 1 feature? That’s what half the comments in here are saying.
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Thank you for posting this. I thought it was just me.
In my case, one user actually lost access entirely to my libraries, the updated app was trying to force him to buy a personal pass, even though I have a Plex pass.
I had him reset his app and clear cache, to no avail. I ended up having to REMOVE his access to my libraries, and then reshare them to him, before he could access them again.
He was quite upset at Plex during the entire process.
Then the next day, he got this same email, and was frustrated all over again thinking he was gonna have to fight it again.
Really terrible customer service here, very sloppy. Aside from the fact that this is a greedy cash grab, it’s just being done poorly.
Jellyfin still isn’t feature packed enough for me to switch to, unfortunately.
