cross-posted from: https://monero.town/post/454010

Originally when I signed up for proton unlimited they advertised it as being a student discounted plan not a coupon… Now I go to renew my membership, and it’s suddenly a coupon and not a plan anymore…. My account shows it as being a plan not a discount or coupon. It shows it as being a discounted plan. This is what is pushing me away from their service. Now going back to a free plan and using Mullvad VPN once again.

    • ares35@kbin.social
      22·
      1 year ago

      afaik it’s never been a student “plan”, it’s always been done as a one-time use (per acct, after verification) coupon code

  • ikiru@lemmy.ml
    25·
    1 year ago

    I don’t know if I would consider this “dishonest”, it seems like maybe there was some misunderstanding or miscommunication happening.

    Either way, if you think it’s too expensive you could just use the free account. I pay for an account but I also have a couple of free, extra accounts and they work perfectly fine.

  • XYZinferno@lemmy.basedcount.com
    22·
    1 year ago

    Correct me if I’m wrong, but from what I’m reading online, Proton doesn’t “market” or “advertise” discounted plans beyond what you’ll save by purchasing a longer plan for their VPN. They do have a page on coupons here: https://proton.me/support/coupons

    And based on what it says, as well as other tweets and reddit comments I’ve seen from their official accounts, they grant these coupons on a case by case basis. So forgive me for being skeptical, but I don’t believe it was false advertising, nor do I believe it was presented as a plan to begin with.

    Unless you have a screenshot that shows them blatantly telling you it was a plan, I think you probably misread what they said, and that it “suddenly a coupon and not a plan anymore” isn’t actually truthful. Though of course, you could very well be right, and I might just be skeptical for no reason

  • sturlabragason@lemmy.worldEnglish
    14·
    1 year ago

    Why not just say this to them instead of complaining here? They might just show you some understanding and meet you halfway. I use all of their products and have found them to be invested in keeping their customers happy 🙂.

  • Goodtoknow@lemmy.ca
    9·
    1 year ago

    Mulvad seems be the only BS free VPN these days. I also don’t know of any others that you can pay with mailed in cash…

  • Franzia
    7·
    1 year ago

    Yeah proton does this with everything, its fucking wild.

  • Bipta@kbin.social
    6·
    1 year ago

    It’s not unusual for it to work this way, but I’ve also encountered circumstances where companies make it sound like a plan when it’s really a one time discount and it’s very annoying.