• Baby Shoggoth [she/her]
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    1 year ago

    controversial opinion; I think lots of companies should host lemmy instances for their own support forums.

    • Questy@lemmy.world
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      1 year ago

      I think that news organisations should create their own distribution instances. The BBC has started to set up their own Mastodon server. I would definitely prefer to be able to create my own news feed, direct from source, and selected for greater criteria than how many rage clicks a headline is likely to garner.

    • towerful@programming.dev
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      1 year ago

      Not controversial at all.

      There are considerations.
      Corporate instances affecting public opinion.
      Corporate opinion silencing/moderating public opinion.
      All that, and user moderation as well.

      A company may not like legitimate dissenters, but it might be in the public interest…
      Unmoderated, it might turn into a cesspool.
      So, who moderates it? AI/AutoMod? And how? What algo? Does that retroactively apply on updates?

      This happens on actual company forums. Yes.
      So, we need 2 lemmy communities per company? Their one, and a public one? What if the public one is being unfair? Who knows about that?

      It’s tough!