A Visible customer was recently the victim of what seems to be a misunderstanding of the company’s automated spam detection system. According to the user, after working with customer service to reactivate an account, the response from the company alleged that the deactivation was due to the account being flagged for excessive text messaging — or spam, as that is against the company’s terms and conditions.

However, there is one problem: the user states this wasn’t spam, but rather they were responding “STOP” to a barrage of unsolicited political messages. This situation has highlighted a potential conflict between automated spam detection systems and legitimate user responses, especially in the context of increasing political text messaging.

  • MangoPenguin
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    24 hours ago

    Weird that their system doesn’t flag the flood of political spam, if all it takes is one person replying stop a few times

    • NotMyOldRedditName@lemmy.world
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      23 hours ago

      There might be laws against it like there is for mail?

      For instance, you can’t opt out of mail from your member of parliament here, nor political ads that happen around election.