UPDATE: The issue seems to have resolved itself. Wonder if it was just a high traffic moment with the new release or something.
I just convinced some friends to try the game and the purchase part went smoothly, but then logging in to download did not work. Just gave a blank error message. I then tried logging in with my account and got the same thing. Then tried the password reset page and also got a blank error code there. Anyone have any ideas?
Common cause for that issue is you mixing up the website/forum account details with your game account ones. Unfortunately those are separate. If you got the game from itch/Humble you should’ve gotten an email with instructions to set up your game account, if I recall, and you’d download it from there, rather than the website? Feel free to poke support if you’re not able to get things working.
I am fairly confident my friend and I both accounted for this when trying to log in. I remember dealing with exactly that when I made my account. It could still be the issue, and I just directed us both to the wrong set of credentials, but the fact the password reset request also threw an error is interesting.