I’m just a regular person making about $70K a year in a big city, and I’ve recently felt incredibly powerless dealing with private companies. For instance, my landlord’s auto-pay system had a glitch that excluded my pet rent and water bill. I ended up with over $1,000 in late fees. Despite hours on the phone, it turns out their system doesn’t really do auto-pay and requires a fixed amount instead of covering the full rent. It feels like a scam, and my options are to pay the fees or potentially spend a fortune on legal action.
Another frustrating experience was trying to cancel my pest control service. I had to endure a 40-minute call followed by 35 minutes of arguing, just to finally cancel. There’s no online cancellation option, and the process felt like a timeshare sales pitch.
Why do ordinary people seem so unprotected against these shady practices, and how can we change this? How does one person even start to address these issues?
Personally I’d recommend focusing your time and energy on the things you can control. As an individual, there is nothing you can do alone about it. If you feel strongly enough about it you could join or start an advocacy organization about the part of the problem you find most galling. But the truth is unless enough people both want change and are motivated to take action to get it the world will continue its decline unchecked.
Volunteer if you can, but try not to let it get to you. The impersonal brutality of our world sucks butts. Some horny french guy would tell you that life is absurd. If everyone agreed we shouldn’t burn fossil fuels, we wouldn’t. But we can’t ever all agree about anything. Most landlords aren’t malicious, they just don’t understand how their greed affects others and don’t care enough to try. The horny french guy’s drinking buddy and metamore would say you can only laugh at the absurdity of existing at all. If you look hard enough the entire universe seems in on how fucked we all. Do what you can, but find something else that makes it bother you less (like a hobby, not a meth habit). I like writing weird stuff and being the model maliciously compliant tenant.
You totally have a move with the landlord. Follow the rules of your lease chapter and verse. I bet there is a specific clause in there about you being responsible for any unreported maintenance issues. And there is also a clause saying something about the landlord’s responsibility to perform maintenance. There is usually some wiggle room, but there is probably like a two week window in which the landlord is required to fix any issues with their building.
Report everything. Get on a first name basis with the maintenance folks and whoever answers the phone for your landlord. I had a roach problem because my next door neighbor was a hoarder and left my landlord voicemails every night updating them on all the new locations I have found roaches and my efforts to eradicate them myself. Once the roaches were dealt with my landlord was very willing to overlook those maintenance fees because it’s cheaper than court.
Edit: and was probably grateful not to deal with that tenant.